Refund policy

Request a return within 30 calendar days after delivery. Items must be unused, unworn and unwashed, in their original condition with tags and original packaging. Please keep your order confirmation.

Request a return

Contact Prima Clothiers at info@primaclothiers.com or +1 435-680-8056 with your order number and the item you want to return. Please wait for return instructions before mailing your item. Returns are accepted by mail to 907 S Main St, Cedar City, UT 84720, United States.

Return shipping and exchanges

Customers pay return shipping for change-of-mind returns. If your order is damaged, defective or incorrect, please contact us within 14 days of delivery and include photos so we can help. We cover return shipping for our errors and for defective or damaged items. There is no restocking fee. Contact us first about an exchange. Exchanges depend on stock and the status of your return. These procedures do not limit rights you may have under applicable law.

Refunds

We issue eligible refunds to the original payment method within 3–5 business days after receiving and inspecting the return. Your payment provider may take additional time to post the refund.